Refund and Return Policy
1) The Customer must inspect the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline (852) 2739 7678 at the time of delivery, otherwise you will be deemed to accept the goods with full satisfaction and we shall have the discretion to refuse your claim after delivery.
2) You must carefully inspect all goods upon collection/delivery. Upon receipt of goods, you will be deemed to accept the goods with full satisfaction and no return will be accepted thereafter.
3) All gift items with purchase must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
4) No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
5) The company shall not be liable for any failure to meet obligations caused by circumstances beyond our reasonable control.
6) Corks of vintage wines over 20 years old are prone to losing their elasticity, which can result in seepage. There has also been cases of compressed corks dropping/slipping into the bottle due to the loss of elasticity, regardless of whether they are in horizontal or vertical positions. We would like to remind that there is an inherent risk in purchasing vintage wines and due allowance must be made for this. Therefore, we respectfully have to state that under no circumstances will Ponti be able to offer credit, exchange, or return of vintage wines due to cork failure of any nature, as our insurance also does not offer such any compensation. Thank you for your kind understanding.
7) In case of any dispute, our determination shall be final.
