DELIVERY
Please contact our store nearest to you and we are delighted to arrange delivery services as soon as possible. By placing an order, the Customer confirms that he/she is 18 years old or above. It is illegal to consume alcohol for persons under the age of 18.

CASE PURCHASE DISCOUNT
Customers are eligible for 10% Case Purchase Discount on regular priced items in quantity of 12 bottles, 0.75 litre each. Mixed case is allowed, i.e., different items in one case. For VIP members, please refer to the terms stipulated in the VIP application form.

AVAILABILITY
All orders are subject to confirmation of final availability. In the event that the Company is unable to fulfill any of the products or services in customer order, the Company will notify customer(s) by phone or email before their requested delivery date.

DELIVERY
Under normal circumstances, goods ordered will be delivered within 2 to 5 working days. Customers should ensure a person aged 18 above to be present during the agreed delivery time slot to collect the alcoholic items. If no one accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied.

1) Service Charges

For a single purchase of HK$1,800 net, customer is entitled to one Free Delivery Service for one location within Hong Kong Island, Kowloon & New Territories. Otherwise, delivery charges apply as follows:
(a) HK$150 per location for Hong Kong Island and Kowloon;
(b) Additional delivery charges will be applicable for New Territories and Lantau Island;
(c) No delivery services will be provided for Discovery Bay and other Outlying Islands.

For orders received from Mon to Fri between 10:30am to 3:30pm (cut-off time), it will be processed in the next delivery schedule as below. Longer processing time may be required if orders are received on Sat , Sun & Public Holidays.

In case of urgent order received for next working day after our cut-off time or could not meet our delivery schedule, it may be arranged with additional delivery charges. Please contact our staff for further details.

Remarks
(a) Tsuen Wan District bounds to Belvedere Garden and Cheung Shan Estate;
(b) Shatin District bounds to Hong Kong Science Park;
(c) Service to Ma Wan is limited between 10:00am to 4:00pm due to restricted access by HKSAR.

2)Delivery Service Timeslot

Our delivery service hour is from 10:00am to 7:00pm, Monday through Saturday excluding Sunday and Public Holidays.

Delivery service is only available to buildings with lift service.

Under bad weather conditions, normal delivery services could be delayed and suspended if typhoon signal No. 8 or black rainstorm warning is hoisted. Customer will be contacted for re-scheduling the delivery.

For unsuccessful delivery due to incorrect address being provided or time change without 2 working days’ advance notice to us, customer will to be responsible for re-delivery charges.

We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

NON-PICKUP / NON-DELIVERY
If items ordered could not be successfully delivered to our customers within one month of purchase, which could be due to inaccurate address or contact details or customer refuses to take delivery, we reserve the right to charge wine storage fees.

The Company has the right to dispose the wine without further notice to the Customer, if the wine could not be delivered or the storage fees have not been paid within 3 months from the date of purchase. The Company shall have no liability to the Customer in respect of the disposal in such circumstances.

PRICES & VINTAGES

All prices and vintages on this wine list are subject to availability. Prices are subject to change without prior notice particularly in case of major currency fluctuations. We will periodically update the price list with our latest information.

GOODS ACCEPTANCE / RETURN

You must carefully inspect all goods upon collection/delivery and provide signature on the delivery note/ invoice (sales slip) immediately. The signed delivery note/ invoice (sales slip) by recipient will be deemed to be your acceptance of goods with full satisfaction and no return will be accepted thereafter. If you consider an item to be faulty, you must contact our shop-in-charge immediately and return requests will only be considered for wine items less than HK$800 (per bottle) and vintages less than 10 years old. In any case, you must contact us within 2 working days after delivery with original invoice.

PAYMENT TERMS

Goods are offered on cash terms. Post-dated cheques are not acceptable and all cheques should be made payable to “Ponti Food & Wine Cellar Ltd” and subject to clearance before delivery. The following credit cards are accepted: Visa, Master, AMEX, Diners, JCB.

We reserve the right to limit or decline any sales amount to our customer and change the payment method for any order when it is required.

All risks of the products shall pass to the Customer upon delivery but the products remain to be the property of the Company until full payment has been well received.

We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.